Return & Refund Policy

1. Returns & Replacements Overview

At Shanmukha Stores, our priority is providing you with uncompromised freshness and quality. If you receive an item that is damaged, defective, expired, or incorrect, you are eligible for an immediate replacement or full refund.

2. Eligibility Window

• Perishable Goods (Fresh Produce, Dairy, Bakery): Must be reported within 24 hours of delivery with a clear photograph of the product.
• Packaged Groceries & Dry Goods: Must be reported within 48 hours of delivery in unopened or original condition.
• Wrong Item Delivered: Full replacement dispatched at zero additional cost.

3. Non-Returnable Items

Items opened, consumed in part, or damaged due to improper post-delivery storage cannot be accepted for return or refund.

4. How to Request a Return or Refund

1. Contact our support team on WhatsApp at +91 88863 83838 or email shanmukhastores@yahoo.com.
2. Provide your Order ID and 1–2 photos showing the issue.
3. Our team verifies the claim within 2–4 hours and initiates replacement or refund.

5. Refund Processing Timeline

Approved refunds are processed back to your original payment method (or UPI ID for Cash-on-Delivery orders) within 3 to 5 business days.